Ready to place your custom order? Super! We're here to help!
A few items to note:
1- Please call us during regular business hours to place your order, 415.453.3100. Regretfully, we cannot accept orders sent via email.
2- Please allow us at least 48 hours advance notice to prepare your custom order. If you require same day or next day turnaround, please still call us! We often have a variety of ready-made cakes available to choose from.
3- Payment in full is due when your order is placed. We are happy to accept your credit card over the phone and will email or text you a receipt for your purchase.
4- Special orders take time! As such, we cannot cancel orders less than 48 hours before scheduled pickup, as your item may already be in progress.
5- Please call to place your order from a land line or with a clear cellular connection. Bluetooth and speaker phone calls with background noise can lead to unintentional errors. We respect that your time is valuable. However, we want to ensure everything is perfect for your special event! Please call us with 3-5 minutes to spare. We promise to be as efficient as possible!